At Nordstrom, we appreciate the trust you place in us when you choose to visit our stores or use our websites and mobile applications—and we take that responsibility seriously. This Nordstrom Privacy Policy (the "Policy") describes how we collect and use personal information about you when you visit our websites, use our mobile applications, call us on the phone, or visit our stores.
By "personal information," we mean information that directly identifies you, such as your name, address, or email address. In this Policy, "we" and "our" mean Nordstrom, Inc., including our brands that do not have a separate privacy policy, and "you" means any person who visits our websites, uses our mobile applications, calls us on the phone, or visits our U.S. stores.
Click on the following links to go directly to the corresponding sections of this Policy:
We collect a variety of types of information. Examples include:
Identifiers and contact information, such as your name, address, phone number, or email address; Purchase or other commercial information, such as the items you purchase, items you have altered or custom made (including measurements), shipping address, and contact information (such as for receipts or order updates);
Payment information, such as your payment method and payment information (such as debit or credit card number and information), and billing address;
Preference information, such as your contact and marketing preferences, and brand and merchandise interests; Profile and account information, which may include Contact, Purchase, and Preference information as well as your account password, information about Wish List items, items in your online shopping cart or saved for future purchase, registry information, product review information, gift card and Nordstrom Note information, address book entries, and other information about your profile or account;
Communications and interactions, which may include email messages, chat sessions, text messages, and phone calls that we exchange with you;
Demographic information, which may include age or birthdate, gender, ZIP code, your status as a Nordy Club member, and other information about you;
Video recordings and photographic information of you when you visit one of our stores;
Call recordings, including information about your call and that you share when you call us on the phone;
Location or geolocation information of your device that you use with our mobile applications, if your device settings allow us to collect location information;
Device and browsing information and other Internet activity information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, "automatically collected information"). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our websites or mobile applications, such as the date and time of your visit or use, the websites you visit before coming and after leaving one of our websites, how you navigate and what you search for using our websites and mobile applications, the website pages and items you view using our websites and mobile applications, and the items you purchase; and
Inferences about any of the information above that may relate to your preferences, or other matters.
We collect information on our websites, through our mobile applications, during calls with you, and in our stores. We also obtain information from you and from third parties. For example, we collect and obtain information:
You provide, such as when you make a purchase, interact with a salesperson, visit or contact us, register for a Nordy Club or online account, participate in a contest or sweepstakes, respond to a survey, engage in a promotional activity, register to attend an event or appointment, apply for employment, or sign up for emails or marketing;
During store visits, such as the types of information noted above that you provide, and video recordings and photographs that we collect for security, fraud, loss prevention, incident reporting, and operational purposes;
From Wi-Fi and mobile devices, such as information about your device when you use our store Wi-Fi services; and information about your device and location if you have installed one of our mobile applications on your device and your device is near our store or store systems (such as systems that offer personalized content), even if you are not currently using the mobile application, though you can disable location sharing using your device or application settings;
From the Nordstrom family of brands and companies and our other affiliates, parents, and subsidiaries that you have interacted with;
From third parties, such as service providers that we use, analytics companies, advertising networks and cooperatives, demographic companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with;
From social media platforms and networks that you use in connection with our websites or mobile applications, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our websites or mobile applications (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;
Using cookies and automatic collection methods. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device that you install one of our mobile applications on, that you use to access our websites, or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our mobile applications or websites or you choose to share it with us. Methods we use include:
